We aim to dispatch your order within 3 – 5 working days. This timeframe may be necessary to ensure the product is produced to our quality standards and is properly checked and cleared for dispatch.
We offer a flat shipping rate of €12 + vat for delivery in Ireland.
For International Shipping please contact us with your requirements and we will seek the best quotation possible. Quotes for international shipping will be based on overall size, weight and quantities.
We always strive to produce high quality products, however if you find your order to be incorrect or feel that it does not meet with your expectations please let us know within 7 days and we will work to remedy the situation.
Unfortunately, as we offer a large range of products, each available in a variety of materials and sizes, we do not hold items in stock. Therefore, the products available on our site are made to order and are non-refundable unless there has been an error on our part.
For a timely and accurate returns process please contact us on 065 906 2739 or email firstname.lastname@example.org where you will be issued with a Returns Authorisation Reference Number.
To complete your return, we may require additional information such as:
- Order number
- Proof of purchase
- Your contact details and availability for collection or goods
Once your items are returned and approved for refund your original method of payment will be credited or replacement items will be dispatched as agreed.
Please do not return goods without a Returns Authorisation Reference Number as they will not be accepted.
There are certain situations where only partial refunds are granted (if applicable):
- Where some Items listed on the Returns Authorisation are missing from the returned shipment.
Refunds (if applicable)
We will notify you by email once we have received your returned goods and a refund will be applied to your original method of payment. Please allow a few days for refund to appear in your account.